{"id":246478,"date":"2020-01-07T00:00:00","date_gmt":"2020-01-07T00:00:00","guid":{"rendered":"https:\/\/www.stamps.com\/?p=246478"},"modified":"2024-05-13T14:19:31","modified_gmt":"2024-05-13T14:19:31","slug":"5-tips-for-dealing-with-product-returns","status":"publish","type":"post","link":"https:\/\/www.stamps.com\/article\/5-tips-for-dealing-with-product-returns\/","title":{"rendered":"5 Tips for Managing Product Returns"},"content":{"rendered":"\n
\"\"<\/figure>\n\n

The busy holiday season is over, and now you can sit back and relax, right?<\/p>\n\n

Well, not exactly. Your business is still doing business,\nand along with normal operations that you have to manage on a daily basis,\nyou\u2019ll probably have to deal with items that customers are returning for\nexchanges or refunds.<\/p>\n\n

Here are five tips that will help you to manage returns as\nefficiently as possible, keep your customers happy, and learn tips for even\ngreat success next holiday season.<\/p>\n\n

1. Create a returns portal\non your website<\/a><\/h2>\n\n

Good customer service includes making it easy for customers\nto return items. After all, if you do your best to give your customers what\nthey want, they\u2019re likely to continue to give you their business. A clearly\nmarked and easily accessible returns portal on your website helps facilitate a\nsmooth and easy returns process. If a customer is returning an item, they may\nalready feel a certain level of frustration or disappointment, and a\ncomplicated return process only exacerbates the situation. Your customers will\nappreciate a quick, simple solution for returns.<\/p>\n\n

2. Clearly state your return\npolicy<\/a><\/h2>\n\n

This is beneficial for both you and your customers. Let them\nknow exactly what to expect in terms of deadlines, refunds, exchanges, etc.\nMuch confusion and frustration can be avoided if your terms are clearly spelled\nout. Post clear, easy-to-understand policies on a page of your site that is\nspecifically designated for returns and\/or shipping policies.<\/p>\n\n

3. Provide tracking for your\nreturns<\/a><\/h2>\n\n

You should consider it part of your responsibility as an\ne-commerce retailer to keep your customers informed regarding the status of\ntheir packages. It\u2019s a good policy to send an email when their return is\nscanned at the post office or when you receive the package. This also makes it\neasier for your staff, as return tracking information can help alleviate the\nnumber of calls coming into your customer support team. Customers can see\nclearly where their package is in the shipping process and when they can expect\nit to arrive.<\/p>\n\n

4. Know the cost of returns<\/a><\/h2>\n\n

As a retailer, you\u2019re concerned with customer satisfaction.\nBut you also have to keep an eye on the bottom line. So it\u2019s important to know\nhow much a return is costing your business\u2014in both dollars and work hours. This\nincludes the cost of shipping itself, customer service calls, restocking, etc.\nIf you do all the calculations and find that it costs as much or nearly as much\nto return the item as it would to simply purchase another one wholesale,\nconsider letting the customer keep it instead.<\/p>\n\n

5. Learn from your returns<\/a><\/h2>\n\n

Each time an item is returned, use it as an opportunity to\nlearn something about your customers and products. What items are returned and\nwhy? Could it be a sign of a bigger problem, such as inaccurate product\ndescriptions, low-quality merchandise, poor customer service, or something\nelse? Learn from your returns, and make needed changes to reduce the number of\nreturns in the future.<\/p>\n\n

Remember, returns don\u2019t always equal failure on your part.\nIt\u2019s just part of doing business. Keep this aspect of your customer service as\npositive and convenient as possible and learn from your returns. If you do,\nyou\u2019ll find that your customers\u2014even those who have returned something\u2014will be\nback again.<\/p>\n","protected":false},"excerpt":{"rendered":"

The busy holiday season is over, and now you can sit back and relax, right? Well, not exactly. Your business is still doing business, and along with normal operations that you have to manage on a daily basis, you\u2019ll probably have to deal with items that customers are returning for exchanges or refunds. Here are […]<\/p>\n","protected":false},"author":85,"featured_media":246479,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[43],"class_list":["post-246478","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-multi-carrier","tag-returns"],"acf":[],"yoast_head":"\n5 Tips for Managing Product Returns - Stamps.com<\/title>\n<meta name=\"description\" content=\"5 Tips for Managing Product Returns The busy holiday season is over, and now you can sit back and relax, right? Well, not exactly. 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